Your policy documents and all related communications are available in the Qover app and/or provided to you by email, either as an attachment or as a secure website link.
If you provided us with your email address and agreed not to receive the documents by post mail, then each electronic communication will be deemed to be received by you at the time it leaves our information system.
You have the right to request a paper version of all documents. In this case, an administrative fee of 25 € will be requested to process your request.
We might always record all communication, including phone calls, to improve the quality of our services, for training purposes or for fraud detection purpose.