You can contact QOVER:
Please first write to the Mediation Department of QOVER SA/NV, Rue Eugène Toussaint 54 bte 1, 1090 Brussels (Belgium) or to firstname.lastname@example.org or by phone at +32.2.588.25.50 without prejudice to the insured's ability to initiate legal proceedings.
You can contact the mediator:
If you feel that your issue has not been satisfactorily resolved, you may contact the Insurance Mediator, Square de Meeûs 35 - 1000 Brussels, tel: 02/547.58.71, fax: 02/547.59.75, email@example.com, without prejudice to the possibility of taking legal action.
You can contact the European online dispute resolution platform:
If you have subscribed to your policy online or by another electronic means (e.g. by phone, SMS, fax or mobile device), you can file your complaint via the European online dispute resolution platform - http://ec.europa.eu/consumers/odr/. Your complaint will then be forwarded to the Financial Services Mediator and to us for processing. There may be a short delay before we receive it.