- You can contact the Mediation department at QOVER SA/NV:
- By post to Rue des Palais 44, 1030 Brussels
- By e-mail to firstname.lastname@example.org
- By phone to 02 588 25 50.
Without prejudice to the insured's ability to initiate legal proceedings.
2. If you feel that your issue has not been satisfactorily resolved, you may contact the Insurance Mediator :
- By post to Square de Meeûs 35, 1000 Brussels
- By phone to 02 547 58 71
- By fax to 02 547 59 75 ;
- By e-mail to email@example.com
Without prejudice to the possibility of taking legal action.
3. You can contact the European online dispute resolution platform :
Your complaint will then be forwarded to the Financial Services Mediator and to us for processing. There may be a short delay before we receive it.