You can contact QOVER:
You should, in the first instance, write to QOVER SA/NV’s Mediation Department, Rue des Palais 44 – 1030 Brussels (Belgium) or to email@example.com or by telephone on +32.2.588.25.50 without prejudice to the policyholder’s ability to take legal action.
You can contact D.A.S.:
D.A.S. S.A./N.V.’s - Mediation Department - Lloyd Georgelaan 6, 1000 Brussels (Belgium)
Email: firstname.lastname@example.org - Tel: +32.2.645.51.81
You can contact the ombudsman:
If the matter has still not been resolved to your satisfaction, you may contact the insurance Ombudsman, Square de Meeûs 35 to 1000 Brussels, tel: 02/547.58.71, fax: 02/547.59.75, email@example.com. This procedure is in addition to any other legal rights you may have to take legal proceedings.
You can contact the European Online Dispute Resolution Platform
If you arranged your policy online or through other electronic means (e.g. by phone, SMS, fax or mobile device), you may wish to register your complaint through the European Online Dispute Resolution platform – http://ec.europa.eu/consumers/odr/. Your complaint will then be re-directed to the Financial Ombudsman Service and to QOVER to resolve. There may be a short delay before we receive it.