New claims will be acknowledged and processed within 48 hours from the arrival.
Afterwards, all claims and correspondences will be handled within 5 working days, assuming you provided us with all the information required.
Payments will be done within 5 working days, after authorizing the payment.
Please, note that the lead times indicated may vary according to the complexity of each particular case. We are always committed to do our best to solve the subject and we appreciate your patience.