If the cardholder believes there has been an error in charging the card, the cardholder should contact us as soon as possible, in order to resolve the matter.
If we find that the card has been incorrectly charged, We will arrange for the cardholder’s Financial Institution to reverse the charge accordingly. We will also notify the cardholder in writing of the amount by which the charge to the card has been reversed.
If we find that the card has not been incorrectly charged, we will provide the cardholder with reasons and copies of any evidence for this finding.
All enquirers may have the cardholder about an error occurred in charging the card should be directed to Qover, in the first instance. If we cannot resolve the matter, the cardholder may contact their Financial Institution to complete and lodge a complaint.