Any time you have an incident while working for Deliveroo, even if:
- you are in fault, OR
- you don't know who is in fault,
the first step is to submit a claim by filling in the form in this link http://deliveroo.qover.com.
To handle a Liability claim (in case you injured another person or damaged their property), we need to receive a declaration from the third party involved about the incident.
To do so, he can send an email to firstname.lastname@example.org providing his personal contact details and explaining the dynamic of the incident.
Only Cyclists can benefit from our Liability insurance (damages to someone else or someone else's property)!
Car and Scooter riders are covered only when they are off-vehicle. In case of damage to a third party while you were driving a car, scooter or any other motorized vehicle, you must refer to your mandatory motor Liability insurance.