The evaluation of each dossier takes time, please be patient. We'll make sure that your claim is properly handled.
After you submit your claim, the following steps will take place:
- Qover will acknowledge receipt of the claim;
- Qover will validate your Rider credentials with Deliveroo;
- If Deliveroo validates your credentials, your claim will be sent to our external Claim Handler Van Ameyde;
- Van Ameyde will open a dossier and will ask you for the documentation needed to evaluate your claim and estimate your compensatory benefits.
What should you do meanwhile? Make sure all the documents needed are ready when requested by the Claim Handler.
ATTENTION! You can claim for temporary incapacity to work and receive temporary incapacity benefits only if your incapacity to work is longer than 7 days.